Solitaire 2 Carat Lab Grown Diamond Princess Cut Engagement Ring IGI Certified

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to make a change, please contact us immediately at customercare@haqqzo.com. We'll do our best to accommodate your request before the order ships.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.

Shipping

Where do you ship to?

We currently ship within the United States and to select international destinations. 

How long does shipping take?

Standard domestic shipping typically takes 4–8 business days. International delivery times vary by destination approx. 5 to 15 days. Won't exceed more than 15 days.

Do you offer free shipping?

Free shipping thresholds and promotions are updated regularly. Check our homepage or cart page for current offers.

Returns & Exchanges

What is your return policy?

We accept returns of delivery for items in their original, unworn condition with tags attached. Please check our return policy link on FAQ Home tab for details.

How do I start a return or exchange?

Email us at support@haqqzo.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

How do I find the right size?

Each product page includes a size chart to help you find the best fit. If you're between sizes, we recommend sizing up for a more relaxed fit.

Are your products authentic?

Yes. All products sold on Haqqzo.com are 100% authentic and sourced directly from verified suppliers.

Still Have Questions?

We're happy to help. Reach out to our team at customercare@haqqzo.com and we'll get back to you within 1–2 business days.